Tech Support

View Doc’s In Java Issues

We have been informed that Chrome is no longer supporting the 64 bit version of Java. For now, there is a work around to fix the issue, but we are being told that the ‘flags’ used to override this setting may not be available to end users in Chrome at some point in the future. Having said that the temporary fix for users wanting to ‘View Project Docs java’ in Chrome is as follows:

  1. In your URL bar, enter:
    chrome://flags/#enable-npapi
  2. Click the Enable link for the Enable NPAPI configuration option.
  3. Click the Relaunch button that now appears at the bottom of the configuration page.

The good news is that the 2.0 site does not have Java dependency. The document viewer is HTML based, there is a download and convert to pdf feature within it. The file downloader in 2.0 is also not dependent on Java. We considered launching these tools in the 1.0 site to mitigate the Java issues. But due to the print order and other tools built into the HTML viewer, we thought development time was better spent moving 2.0 forward. We are working very hard to make sure the new platform is stable, and ironing out the bugs to launch it as soon as possible.


 

File Downloader Not Functioning Correctly.

Please follow these directions to add  http://onlineplanservice.com as a trusted site in the Java Control Panel > Security Tab > Site Exceptions List.

Find the Java Control Panel

Windows 8
Use search to find the Control Panel

  • Press Windows logo key + W to open the Search charm to search settings
    OR
    Drag the Mouse pointer to the bottom-right corner of the screen, then click on the Search icon.
  • In the search box enter Java Control Panel
  • Click on Java icon to open the Java Control Panel.

Windows 7, Vista

  • Click on the Start button and then click on the Control Panel option.
  • In the Control Panel Search enter Java Control Panel.
  • Click on the Java icon to open the Java Control Panel.

Windows XP

  • Click on the Start button and then click on the Control Panel option.
  • Double click on the Java icon to open the Java Control Panel.

 

If this does not correct the File Downloader issue, then you are welcome to download a complete file downloader program with the certificates installed.  Please use this only if you are unable to get the downloader to work using the above mentioned steps.

opsdownloader